Shipping

How much will delivery cost?

We use 1st and 2nd Class Parcel postage by Royal Mail (3-5 working days) as our service providers.

UK Mainland (2nd Class)

Free Delivery (3-5 Working Days)

UK Mainland (1st Class) - Tracked

£ 2.95 per order (1-3 Working Days)

Express Shipping - Tracked

£ 9.95 per order (1-2 Working Days)

Rep of Ireland (Under 1 KG)

£ 9.95 (International)

Rep of Ireland (Under 2 KG) 

£ 14.95 (International)

Rest EU Countries* (Under 1 KG)

£ 14.95 (International)

Rest EU Countries* (Under 2 KG)

£ 24.95 (International)

 

I have not received my order, what should I do?

There are several reasons why an item you ordered may not have been received:

Missing or delayed order 

For UK orders without tracking numbers, delivery usually takes 3–5 working days (from date of posting), but we need to wait 21 days before being able to investigate this matter further . If you believe your item has been lost, and 21 days have passed, please contact us immediately.

For orders with tracking numbers, please contact delivery companies first before contacting us.

Items not yet available (pre-orders)

If you have pre-ordered items, we will hold your order and dispatch the items to you as soon as they become available.

Please see further details on our Pre-Order Policy here.

Items unavailable

If an item becomes unavailable (which means we are unexpectedly unable to fulfil you order and are unlikely to receive new stock within a reasonable time) we will email you to let you know and automatically refund your card.

Account declined (payment not processed)

If we cannot process payment for any reason, we will email you to let you know and ask you to update your card or bank details as necessary.

*EU countries excluded: Albania, Armenia, Bosnia And Herzegovina, Estonia, Georgia, Kosovo, Latvia, Lithuania, Serbia, Turkey and the Ukraine.

Menu